Terms and Conditions for Deep Cleaning Westminster Services

These Terms and Conditions set out the basis on which Deep Cleaning Westminster provides professional cleaning services within its service areas. By booking a service, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and the service provider trading as Deep Cleaning Westminster.

1. Definitions

In these Terms and Conditions, the following definitions apply:

Client means the individual, business, landlord, tenant, managing agent or organisation booking or receiving cleaning services.

Company means the service provider trading as Deep Cleaning Westminster.

Services means any cleaning, deep cleaning, end of tenancy cleaning, one-off cleaning, regular cleaning, or related services supplied by the Company to the Client.

Premises means the property or location at which the Services are to be carried out.

Agreement means the contract between the Company and the Client comprising these Terms and Conditions and any confirmed booking details.

2. Scope of Services

The Company provides domestic and commercial cleaning services, including but not limited to deep cleaning, end of tenancy cleaning, moving in and out cleaning, one-off intensive cleans, and regular maintenance cleaning within its designated service areas in and around Westminster and wider London boroughs.

The exact scope of the Services for each booking will be as described in the booking confirmation, quotation, or agreed checklist. Any additional tasks or variations must be agreed in advance and may be subject to extra charges.

3. Booking Process

3.1 Bookings may be requested online, in writing, or by other communication methods made available by the Company from time to time. A booking is only considered confirmed once the Company has accepted it and provided a confirmation notice or reference.

3.2 The Client is responsible for providing accurate information including the size and type of Premises, number of rooms, condition of the property, parking and access arrangements, and any specific cleaning requirements. The Company reserves the right to revise a quotation or cancel a booking if the information supplied is materially inaccurate.

3.3 The Company may, at its discretion, conduct an initial assessment or request photographs or descriptions of the Premises to provide an accurate quotation and to determine whether specialist equipment, additional time, or extra staff are required.

3.4 All bookings are subject to the availability of cleaning teams and time slots. The Company does not guarantee a particular date or time until the booking is confirmed.

3.5 The Client must ensure that an authorised person is available to provide access to the Premises at the agreed time, or that alternative secure arrangements have been made for keys or access codes.

4. Pricing and Quotations

4.1 All prices are provided in pounds sterling and are inclusive or exclusive of applicable taxes as clearly stated at the time of quotation or booking.

4.2 Quotations may be provided as fixed prices, hourly rates, or a combination of both, depending on the type and scope of the Services. Fixed price quotes are based on the information provided by the Client and on reasonable assumptions regarding the condition of the Premises.

4.3 The Company reserves the right to amend the quotation or charge additional fees if:

a. The Premises are significantly larger or in a substantially worse condition than described.

b. Additional rooms, areas, appliances, or items are added to the scope of work.

c. Additional time is required due to the presence of excessive dirt, clutter, hoarding, or hazardous materials.

4.4 Any parking charges, congestion charges, or access-related fees incurred in the performance of the Services may be added to the final invoice where applicable.

5. Payments and Invoicing

5.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or may allow payment on completion, depending on the nature of the Services and the Client profile.

5.2 Accepted payment methods will be specified by the Company and may include bank transfer, card payment, or other cashless options. The Company may choose not to accept cash payments for security and record-keeping reasons.

5.3 Where payment is due in advance, the booking will not be confirmed until payment has been received and cleared. Failure to make timely payment may result in cancellation or rescheduling at the Companys discretion.

5.4 Where invoicing is provided, payment is due by the date stated on the invoice. Late payment may result in the suspension of Services, application of interest on overdue amounts at the maximum rate permitted by law, and recovery costs.

5.5 The Client is responsible for all charges relating to the booking, including any extras requested on the day and any additional costs due to inaccurate information or access problems.

6. Cancellations and Rescheduling

6.1 The Client may cancel or reschedule a booking by providing notice within the minimum notice period specified by the Company at the time of booking. As a general guideline, a minimum of 48 hours notice prior to the scheduled start time is required for standard bookings.

6.2 If the Client cancels or reschedules with less than the required notice period, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent or, in certain cases, up to 100 percent of the quoted price, depending on the timing and nature of the booking.

6.3 If the cleaning team arrives at the Premises and is unable to gain access, or if the Client cancels on arrival, this may be treated as a same day cancellation and a full or substantial charge may apply.

6.4 The Company reserves the right to cancel or reschedule any booking due to circumstances beyond its control, including staff illness, vehicle breakdown, extreme weather, safety concerns, or other operational reasons. In such cases, the Company will aim to offer an alternative appointment or refund any prepayments for Services not delivered.

6.5 In the case of ongoing or regular Services, either party may terminate the arrangement by giving written notice as specified in the booking confirmation or service agreement. Notice periods may differ for commercial and domestic Clients.

7. Access, Health and Safety

7.1 The Client must ensure safe access to the Premises, including suitable lighting, running water, and electricity on the day of the clean. If essential utilities are not available, the Company may not be able to carry out the Services and may treat the booking as a late cancellation.

7.2 The Client must inform the Company of any known hazards at the Premises, such as structural issues, broken glass, exposed wiring, infestations, hazardous substances, or aggressive pets. The Company reserves the right to withdraw staff from any environment it deems unsafe.

7.3 The Client must secure or remove valuable, delicate, or irreplaceable items where reasonably possible. The Company will take reasonable care during the provision of the Services but cannot accept responsibility for items left in unsafe or precarious positions.

8. Client Obligations

8.1 The Client is responsible for ensuring that the Premises are reasonably free from clutter to allow the cleaning team to operate safely and efficiently. Deep cleaning is not a decluttering or removal service.

8.2 The Client must provide accurate instructions regarding access, alarms, and keys. The Company will take reasonable care with keys but accepts no responsibility for keys lost in transit by third party carriers or for any pre-existing security issues at the Premises.

8.3 The Client must not directly engage or employ any Company staff for private work without the Companys prior written consent. The Company reserves the right to charge a referral or introduction fee in such circumstances.

9. Equipment, Materials, and Waste

9.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment suitable for standard deep cleaning tasks. If the Client requests the use of their own products or equipment, this is at the Clients risk and may affect the outcome.

9.2 The Company aims to use products appropriate for the surfaces and materials being cleaned. However, the Client must inform the Company of any surfaces that require special treatment or that are particularly delicate, such as natural stone, antique finishes, or specialist coatings.

9.3 The Services do not automatically include the removal of large items, furniture disposal, construction rubble, or household appliances. Such work, if offered, will be subject to separate pricing and arrangements.

10. Waste Regulations and Disposal

10.1 The Company handles general household and commercial cleaning waste in accordance with relevant UK waste management regulations. Routine waste consisting of dust, general rubbish, and standard non-hazardous materials may be bagged and left in the Clients designated waste area or bins.

10.2 The Company is not licensed to remove and transport certain types of controlled waste, including but not limited to clinical waste, chemical waste, asbestos, sharps, and other hazardous materials. If such materials are discovered, the Company will not handle or remove them and may suspend or terminate the Services where necessary for health and safety reasons.

10.3 Where additional waste removal or bulky waste disposal is requested, the Company may either refer the Client to licensed waste carriers or arrange such services via third parties, subject to additional charges and compliance with local and national regulations.

10.4 The Client is responsible for ensuring that any special disposal requirements for their Premises are disclosed in advance. Failure to do so may result in additional charges or incomplete Services.

11. Service Quality, Complaints, and Re-cleans

11.1 The Company aims to deliver Services with reasonable skill and care consistent with professional cleaning practices in the UK.

11.2 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within 24 hours of completion for one-off and deep cleans, or within a reasonable time for regular cleaning arrangements.

11.3 Where justified and where the issue relates directly to the quality of the cleaning, the Company may offer a re-clean of the affected areas at no additional cost. This is at the Companys discretion and will generally only be offered if the Client has allowed reasonable access and the Premises have not been further used or soiled since the original clean.

11.4 Complaints made beyond the stated timeframes or where photographic or other reasonable evidence cannot be provided may not qualify for a complimentary re-clean, although the Company will still consider such concerns in good faith.

12. Liability and Limitations

12.1 The Company maintains appropriate insurance cover for public liability and, where applicable, employer liability in connection with the provision of Services.

12.2 The Company will not be liable for normal wear and tear, pre-existing damage, or deterioration caused by age, poor condition, or defective materials. This includes damage that becomes apparent only after cleaning, such as loose grout, flaking paint, or weakened fixtures.

12.3 The Companys liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited, to the maximum extent permitted by law, to the total amount paid or payable by the Client for the specific booking that gave rise to the claim.

12.4 The Company shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment.

12.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

13. Keys, Security, and Privacy

13.1 Where the Client provides keys or access codes, the Company will take reasonable steps to keep them secure and confidential and to use them only for the purpose of providing the Services.

13.2 The Client is responsible for ensuring that valuables and sensitive documents are stored securely. The Company operates on a basis of trust but cannot accept responsibility for items that are not adequately secured.

13.3 The Company handles personal information in accordance with applicable data protection laws and only for legitimate business purposes connected with the provision of Services.

14. Force Majeure

14.1 The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay or failure in performance if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, acts of God, extreme weather, fire, flood, epidemic, lockdown measures, transport disruption, or strikes affecting key suppliers.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, business practice, or service scope.

15.2 The version of the Terms and Conditions in force at the time of booking will apply to that particular booking, unless changes are required by law or are agreed with the Client.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions, the Services, or the Agreement between the Client and the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any booking confirmation or written service agreement, constitute the entire agreement between the Client and the Company relating to the provision of the Services and supersede any prior discussions, correspondence, or understandings.

By confirming a booking and permitting the Company to commence work at the Premises, the Client acknowledges that they have read, understood, and agree to these Terms and Conditions.